SuperStar Virgo 2 Nights Wednesday Sailing

Baggage

• Every passenger is allowed one suitcase & one hand baggage. These must fit comfortably in your cabin, as no baggage will be stored in the ship’s hold.

Check-in Procedure

• Boarding starts at the specified time every cruise. The last boarding time is one hour prior to departure. Travel documents of the passengers will be collected before boarding the vessel and will be kept under the custody of Star Cruises on board the vessel for the duration of the cruise. The collected travel documents will be transferred to the officials of the Hong Kong Special Administrative Region Immigration Department for the purpose of group immigration arrival clearance on board the vessel upon its re-entry in to Hong Kong. The travel documents will be returned to the passengers by Star Cruises onboard the vessel after immigration arrival clearance for all passengers have been completed. Star Cruises requests the co-operation of all passengers in surrendering their travel documents to Star Cruises for the above purpose. It is voluntary for the passengers to place their travel documents under our custody, but, to do otherwise will cause unnecessary delay to all passengers disembarking in Hong Kong.

Credit Card & Traveller's Cheque

• We accept Visa, Master, American Express, Diners’, and JCB. We also accept traveler’s cheques but not personal cheques.

Currency

• All prices onboard are in Singapore Dollars. Foreign currency exchange service is available during the cruise at the Reception.

Dress Code

• Elegant casual clothing is suitable for most evenings. On Gala nights, more formal attire such as a lounge suite or jacket and tie for men and a cocktail dress or evening dress for women is recommended. It is requested that shoes are worn indoor areas at all times.

Daily Program

• Is distributed to your cabin every evening. The day’s restaurant hours, activities, shore excursions and interesting ship information are found therein. Additional copies are available in outlets and at the Concierge.

Dinning

• Open seating in all meal times except Gala Dinner. Table reservation for Gala Dinner will be made onboard after embarkation

Electrical Outlet

• Power outlets in the cabins provide 220V power. Both 2-round-pin and 3-flat-pin sockets are provided. Bathroom power points provide both 110V and 220V. However, all heating devices such as flat irons, cooking plate, water-heater, etc. are not permitted onboard.

Laundry services

• Laundry, Pressing and Dry Cleaning are available 24 hours a day. A laundry bag and price list can be found in the wardrobe of your cabin

Medical Facilites

• The clinic is open daily at posted hours. Emergency medical attention is available around the clock by contacting the Concierge. There is a charge for all medical services

Overseas Call

• Worldwide overseas call may be connected via satellite. Please contact our operator or Reception to connect your call. The call charges begin when the access code is dialed.

Shore Excursions

• Limited seats for shore excursion tours at our ports of call are available for booking through the Front Office.

Smoking

• Smoking is allowed in designated smoking areas. Smoking of cigars and pipes is strictly limited to the Smoking Room. Please heed the smoking cautions in your cabin and do not smoke in bed.

Water

• Onboard, the water is perfectly safe to drink. Hot water can be delivered to your cabin by Housekeeping. During shore visits, however, it is wise to avoid tap water or drinks with ice from street vendors.

Tipping

• Onboard, the water is perfectly safe to drink. Hot water can be delivered to your cabin by Housekeeping. During shore visits, however, it is wise to avoid tap water or drinks with ice from street vendors.

Visa Requirement

• Double Entry - Singapore Visa
  Passengers without proper entry Visa for all ports of call will not be permitted to board the cruise in Singapore. Refusal to board will be considered as NO SHOW and a 100% Cancellation charge applies. All passengers will have to contact their Agents for any compensation.

Child Policy

• Infants aged 6 months or less at the commencement of the cruise will be refused permission to board the cruise ship and the Carrier shall not be liable for any consequences of such refusal.

Terms & Conditions

• Contract of carriage is subject to the terms and conditions of carriage of the Operator and Owner and the attention of guests traveling on Star Cruises vessels is drawn to the Terms and Conditions of the Guest Ticket Contract ("the Passage Contract") which constitutes the terms of the contract for carriage. Copies of the Passage Contract can be obtained from appointed travel agents, Star Cruises offices or on Star Cruises' website at www.starcruises.com. The following advice is a summary of certain important clauses in the Passage Contract and is not exhaustive

• FOR THE SAFETY AND COMFORT OF OUR PASSENGERS AND CREW, STAR CRUISES RESERVES ITS ABSOLUTE RIGHT TO ALTER, SHORTEN, LENGTHEN OR CANCEL THE CRUISE AND/OR ANY PART OF THE ADVERTISED SCHEDULE AT ANY TIME, WHETHER PRIOR TO OR AFTER THE DEPARTURE OF THE CRUISE AND BY REASON OF AN EVENT OF FORCE MAJEURE (INCLUDING, WITHOUT LIMITATION, ADVERSE WEATHER CONDITION, ACCIDENT AND OTHER ACTS OF GOD) OR OTHERWISE. STAR CRUISES SHALL HAVE NO LIABILITY WHATSOEVER TO THE PASSENGERS FOR ANY LOSS OR DAMAGES ARISING FROM OR CAUSED BY SUCH CHANGE SAVE AND EXCEPT THAT THE SAID LOSS OR DAMAGES IS CAUSED SOLELY AND DIRECTLY BY GROSS NEGLIGENCE OR FAULT OF STAR CRUISES WHICH SHALL BE SUBJECT TO LIMITATION OF LIABILITY PROVISIONS SET OUT IN THE PASSAGE CONTRACT.

• Star Cruises reserves the right to pass on any increase in the cost of transportation, taxes, fuel charges, or accommodation or extra cost due to the exchange rate changes, subject to the Passage Contract.

• Money paid to the appointed agency or other third party is held on your behalf until such time as it is paid to Star Cruises.

• Star Cruises' liability in the case of death of or personal injury to a Guest shall not exceed the sum of US $70,000 per Guest including medical costs, disability compensation, etc (or whatsoever); and in the case of loss of or damage to property, the sum of US $300/- per Guest, or US $5/- per kilogram of the item lost or damaged or US $75/- per bag or piece of luggage, whichever is lowest.

• The Guest and the Carrier do hereby irrevocably agree that any dispute arising out of or in connection with this Passage Contract or the transportation and services provided or to be provided by the Carrier in respect of the Passage Contract shall be determined by the Courts in Malaysia or Singapore at the sole option of the Carrier and shall be governed under Malaysian Laws.

• GUESTS ARE RESPONSIBLE TO ENSURE THAT ALL TRAVEL DOCUMENTS, VISAS AND OTHER IMMIGRATION REQUIREMENTS (WHICH MAY INCLUDE BUT NOT LIMITED TO THE FOLLOWING APPLICABLE EXAMPLES; ORIGINAL PHOTO ID/DRIVER'S LICENSE, BIRTH CERTIFICATES FOR CHILD BELOW 12 YEARS OLD, PASSPORT VALIDITY OF AT LEAST 6 MONTHS) ARE IN ORDER AND COMPLIED WITH PRIOR TO DEPARTURE FROM THEIR HOME COUNTRY. NO REFUND OR COMPENSATION WILL BE MADE TO GUESTS WHO ARE DENIED EMBARKATION RESULTING FROM NON-COMPLIANCE OF IMMIGRATION REQUIREMENTS.

• Passage for a pregnant woman will only be permitted before her 24th week of pregnancy at the time of sailing.

• All heating devices such as iron, cooking plate, water heater and etc are strictly prohibited onboard the vessel.

• Please keep your access card (Mag Card) safely during the cruise, as you will need to use the card upon embarking and disembarking at ports and also to present it in order to collect passport on arrival at your final destination.

• The Immigration Authorities from all Ports of Call require Star Cruises to submit full passport details (i.e. full name according to Identity Card/Passport, gender, date of birth, nationality, passport number and expiry date) 5 days prior to your cruise departure date. Failure to provide this information will result in inconveniences such as delayed departures and disembarkation.

• ALL GUESTS ARE STRICTLY PROHIBITED FROM BRINGING ANY ALCOHOL AND/OR ALCOHOLIC DRINK ONBOARD THE SHIP.

• Guests are advised to login to www.starcruises.com to submit their details and emergency contact.

• Guests are required to Check-in at the Harbour Front Centre (formerly World Trade Centre) Level 2 or during City Check-in at 9 Penang Road, #11-08 Park Mall, Singapore. All baggage will be x-rayed and checked in on the ground floor of the Harbour Front Centre (next to the Arrival Hall, at Lobby C).

• City Check-in is available 2 days before your cruise departure date at Star Cruises Park Mall Singapore Office. No City Check-in on Sundays and Public Holidays. Passport and valid travel documents (Example: Work permit, Visas or others) are required for city check-in. Due to security reason, baggage will NOT be accepted during City Check-in.

• The operational hours are as follows:

• Monday until Friday - 10:00am to 2:00pm & 5:00pm to 7:00pm.

• Saturday - 10:00am to 2:00pm & 3:00pm to 5:00pm.

• Please follow the day of city check in referring to your departure day:

• Sunday departure - Friday & Saturday.

• Monday departure - Saturday.

• Tuesday departure - Monday.

• Wednesday departure - Monday & Tuesday.

• Thursday departure - Tuesday & Wednesday.

• Friday departure - Wednesday & Thursday.

• Saturday departure - Thursday & Friday.

• KINDLY PRESENT THE CRUISE TICKET UPON CHECK-IN IN-EXCHANGE FOR YOUR ACCESS CARD.

• ALL PRICES ARE SUBJECT TO APPLICABLE GOVERNMENT TAXES WITHOUT PRIOR NOTICE.

• THIS DOCUMENT IS DRAWN UP IN THE ENGLISH LANGUAGE AND MAY BE TRANSLATED INTO ANY OTHER LANGUAGE THAN ENGLISH PROVIDED HOWEVER THAT THE ENGLISH LANGUAGE TEXT SHALL IN ANY EVENT PREVAIL.

Cancellation Policy

• Cancellation charges applicable as per below:

• 45 – 30 days prior departure: 25% of Full Fare

• 29 – 15 days prior departure: 50% of Full Fare

• 14 – 08 days prior departure: 75% of Full Fare

• 7 days or less prior departure: 100% of Full Fare

• No Show / No Written Notice: 100% of Full Fare